Often times there are a handful of questions which come up much more often than others, and questions that almost everyone faces sooner or later. Our Frequently Asked Questions section aims to address these questions, providing you with quick access to the answers you need the most.

1. Do I have access to technical support 24 hours 7 days a week?
2. How long does it take for my account to be setup after signing up?
3. Do you offer web designing and maintenance services?
4. Do you place advertisements on customer's websites?
5. Do you allow hosting of adult websites?
6. Can I host or relay live radio or live tv station?
7. Do you offer dialup internet services and virtual private network access?
8. Can I access my account using telnet/SSH?
9. If I wish to upgrade my current plan how can I go about it?
10. How can I submit a suggestion or claim?
11. What are the billing options available?
12. How do I confirm my payment?
13. Do you accept USD instead of SGD?
14. Do you accept cash on payment?

Answers:

Do I have access to technical support 24 hours 7 days a week?

Yes, as our valued customer you are entitled to our technical support 24 hours, 7 days a week via email.

 

How long does it take for my account to be setup after signing up?

After signup an invoice will be send to you within 6 hours. Upon payment and confirmation your account will be setup within 24 hours.

 

Do you offer web designing and maintenance services?

Yes we offer web designing and maintenance services at a very special rate for our customers.

 

Do you place advertisements on customer's websites?

We do not place any advertisements on our customer's websites.

 

Do you allow hosting of adult websites?

Nope that is a big NO for us.

 

Can I host or relay live radio or live tv station?

Current this is not supported but it will be in the near future.

 

Do you offer dialup internet services and virtual private network access?

Sorry but we are not an ISP hence we do not offer such services.

 

Can I access my account using telnet/SSH?

Due to security issues this option had been disabled for all accounts.

 

If I wish to upgrade my current plan how can I go about it?

You can email to our sales team at sales@idebuggers.com or icare team at icare@idebuggers.com indicating your wish to upgrade your current plan. You will need to furblish them with your customer's account number as well as your NRIC/FIN number.

 

How can I submit a suggestion or claim?

You can do so by emailing to our icare team at icare@idebuggers.com.

 

What are the billing options available?

We current accept payment via the following options:

• Interbank Fund Transfer/ATM Transfer
• Credit Card/Paypal

How do I confirm my payment?

You can confirm your payment by visiting http://www.idebuggers.com/confirmpayment.php 

 

Do you accept USD instead of SGD?

Yes we do accept USD instead of SGD but do note that all fees incured during conversion will be handled by the customer.

 

Do you accept cash on payment?

Sorry but we do not accept cash payment.